Towing company software: dispatch, impounds and billing — buying checklist
From: https://www.iwantmywebsitenow.com/industry/transport/towing/
Workflow sources checked: 2026-10-02. Prices have separate capture dates.

Use this with a vendor or a builder. These are proposed evaluation tests, not claims that any product passed them.

YOUR BUSINESS
Current software:
What must work differently:
Records to bring across:
Budget and timing:

QUESTIONS TO TEST
1. Account-specific intake
Ask: Does each call capture account, locations, vehicle, service and billing rules?
Demonstrate: Create a motor-club call and a private call. Check required fields, priority and receipt visibility.
Observed result:
Follow-up:

2. Driver status history
Ask: Can dispatch see assignment and status times, including a correction?
Demonstrate: Dispatch, reassign and enter a late arrival. Confirm event time and edit history remain distinct.
Observed result:
Follow-up:

3. Impound custody
Ask: Does the record preserve vehicle, lot location, storage start, charges and release?
Demonstrate: Record identifiers, lot and sample fees, then release without erasing custody history.
Observed result:
Follow-up:

4. Invoice reconciliation
Ask: Do mileage, storage charges and receipt rules match the completed call?
Demonstrate: Compare tow and storage items on the customer receipt and account invoice to the source call.
Observed result:
Follow-up:

DEMO SCENARIO (SYNTHETIC)
Test a private impound and a motor-club call
1. Enter a roadside call with account, pickup, destination, vehicle and instructions.
2. Assign a driver and record dispatch, arrival, hookup and completion; reassign and inspect history.
3. Create a separate impound with identifiers, lot and storage time. Scan it during a lot check.
4. Record release and payment, then compare release history, receipt and invoice. This is not a statement of legal requirements.

MIGRATION
Reconcile active calls and stored vehicles before cutover
Request exports of accounts and rate tables, calls, assignments and status times, vehicles, impounds, lot locations, storage charges, releases, invoices and payment references. Match active calls and stored vehicles by stable IDs and VIN/plate where possible. Reconcile open balances, photos and notices. Verify motor-club credentials and integrations directly before switching.

A POSSIBLE FIRST BUILD
A custom intake or customer-status page may feed a verified dispatch system. Replacing dispatch, custody, notices or release authorization needs separate proof and qualified review; do not put a general website form in charge of a vehicle release.

SOURCES
Towbook: dispatch and impound workflow
https://intercom.help/towbook/en/articles/16192449-getting-started-guide
Describes dispatch, driver status, impounds, releases, payments and account records.

Towbook: impound inventory and QR scanning
https://intercom.help/towbook/en/articles/15331450-impound-inventory-system
Documents lot labels, mobile scans and vehicle inventory history.

Towbook: account-specific call settings
https://intercom.help/towbook/en/articles/1337940-advanced-account-settings
Describes per-account storage items, mileage, priority and required fields.

Autura: towing and recovery software
https://www.autura.com/towing-and-recovery/towing-management-software
Vendor overview to use for a demo; verify modules and quote for your operation.

Research by Don, I Want My Website Now.
A product description is not hands-on testing. Verify the plan, current price and export access before committing.