Checked Sep 26, 2026
How much does Neo (IDEXX) cost?
Neo (IDEXX) does not publish a plan price; ask for a quote. Brilliantly simple cloud veterinary practice management software from IDEXX, aimed at smaller and mobile practices.
Prices are as published by Neo (IDEXX) on Sep 26, 2026. Check the linked source before buying.
Published rates
Plans and add-ons
Plans
| Plan | Price | Billing |
|---|
Add-ons
| Add-on | Price |
|---|---|
| Integrated paymentsadd-on subscription | Not published |
| Vello client engagementadd-on subscription | Not published |
Pricing source: software.idexx.com ↗, checked Sep 26, 2026.
Beyond the plan price
Terms worth checking
- Contract & cancellation
- per order form · Renewal: yes, shorter of subscription period or 1 year (One IDEXX Software Offering General Terms) · 30 days notice of non-renewal; early cancellation owes fees through end of term
- Payments
- not published · payments are an optional add-on subscription
- Data export
- yes · downloadable via links in Neo on request; data may be stored up to 6 months after cancellation then deleted
Source notes
What the headline misses
Each point is tied to a dated statement on Neo (IDEXX)'s site. Open the source to read the full context.
- No price is published; the 'Get started for free' button leads to a demo request form.
“Get started for free”
software.idexx.com · Sep 26, 2026 ↗ - Payments and client communication (Vello) are separate add-on subscriptions.
“Option to add-on subscriptions for integrated payments and Vello client engagement functionality, all managed and recorded within Neo.”
software.idexx.com · Sep 26, 2026 ↗ - Subscriptions renew automatically unless the order form says otherwise; cancelling early still owes fees through the end of the term.
“you will promptly pay all unpaid fees due through the end of the subscription term.”
idexx.com · Sep 26, 2026 ↗ - After cancellation IDEXX may keep Neo data for up to six months, but may delete it without further notice.
“we may store your data for up to six (6) months; however, we are not responsible for maintaining it and may delete it without additional notice.”
idexx.com · Sep 26, 2026 ↗
Who it sells to
Prices and quotes are as published on Neo (IDEXX)'s own pages on the date shown, before tax and payment processing. Vendors change prices and terms; check theirs before you buy.
The website-cost question
Which part of Neo (IDEXX) do you actually need?
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Could Neo (IDEXX) be replaced by a tool you control?
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